Returns & Exchanges
At Rosier Foods, we take pride in the quality of our gourmet products, but if you receive a damaged or incorrect item, we offer a hassle-free return policy within 7 days of delivery. Due to the perishable nature of food, we can only accept returns on items that are unopened and in their original packaging.
Initiate the Request
Contact our support team at [email protected] within 48 hours of delivery with your order number and photos of the product issues.
Verification Process
Our quality assurance team will review your claim and provide an approval notification via email within 24 to 48 business hours.
Secure Packaging
Once approved, pack the unused items securely in their original box to ensure they are not further damaged during the return transit.
Refund or Replacement
After we receive and inspect the returned goods, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing